FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take within the US?
All US orders are processed within 1-3 business days and typically arrive within 7-15 business days via standard shipping. Every order ships with full tracking so you always know where your package is.
Do you ship internationally?
Currently we ship within the United States only. International shipping is coming soon — sign up for our newsletter to be the first to know.
How do I track my order?
You'll receive a shipping confirmation email with your tracking number as soon as your order ships. You can track your package directly through the carrier's website or visit our Track Your Order page.
Returns & Refunds
What is your return policy?
We offer a full 30-Day Money-Back Guarantee — no questions asked. If you're not completely satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll process a full refund to your original payment method.
How do I start a return?
Email us at support@posturastore.com with your order number and reason for return. We'll respond within 24 hours with instructions. Please do not send items back without contacting us first.
How long does a refund take?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes to appear on your statement depends on your bank (typically 3-7 additional days).
Products
Is the POSTURA Brace safe to wear every day?
Yes. POSTURA is designed for daily use and is safe for most adults. We recommend starting with 1-2 hours per day and gradually increasing to 4-6 hours as your muscles adapt. If you have a pre-existing spinal condition or are pregnant, please consult your physician before use.
How long until I see results with the Postura Brace?
Most customers notice reduced slouching within the first week, as the gentle vibration feedback trains your awareness. Lasting postural habit change typically develops over 3-6 weeks of consistent daily wear.
Warranty & Guarantee
What warranty do products come with?
All POSTURA products include a 12-month warranty against defects in materials and workmanship, in addition to our 30-day money-back guarantee. If your product fails due to a manufacturing defect within 12 months of purchase, we will replace it free of charge.
What if my product arrives damaged?
If your order arrives damaged or defective, email us a photo at support@posturastore.com and we will send a replacement immediately — no return required.
Still Have Questions?
We're always happy to help. Reach us at support@posturastore.com and we'll respond within 24 hours.